Shipping Policy

DOMESTIC (U.S.) SHIPPING POLICY

All orders ship out of our fulfillment center in Ancramdale, New York, Monday through Friday, excluding national holidays and weekends. Domestic addresses ship via UPS or USPS, with tracking provided on every order. While our team works hard to get your order to you as swiftly and safely as possible, we are still a small team! Please allow up to 48 hours for your order to be processed, including express or overnight shipments. If your shipping address is in New York, we recommend selecting UPS Ground — it tends to deliver the fastest for our neighbors close to home. Sky High Farm Goods does not take responsibility for lost or stolen packages. Please confirm your shipping address carefully before placing your order.

INTERNATIONAL (NON-U.S.) SHIPPING POLICY

We ship to most countries worldwide, excluding Cuba, Iran, North Korea, and Syria. A small number of other territories aren't currently supported by our shipping platform — if your country doesn't appear as an option at checkout, please reach out to farmstand@skyhighfarmgoods.com and we'll help find a solution. Duties and import taxes are calculated and collected at checkout, so there are no surprise charges on delivery. While it's our hope that all packages arrive at their destination in a timely manner, carriers occasionally mishandle packages once they land in the destination country — we waive responsibility at that point, as we have no jurisdiction over international postal systems. Should any issues arise after your package has landed in its destination country, please contact your local postal service directly to resolve it. Some countries may require you to sign customs forms before your package is released. We're unable to provide exact customs fees in advance — please check with your local customs office if you have questions.